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FAQS ABOUT ESCAPE WESTGATE ESCAPE ROOMS


Escape Westgate is a unique interactive experience in Arizona's premiere entertainment district. We provide a fun, safe, air-conditioned, fully immersive and Officially Licensed escape room games where you’ll have 60 minutes to complete your challenges. Here are answers to a few common questions customers have about how the escape rooms work.

FAQ - Escape Westgate

LEARN HOW TO PREPARE AND HOW TO GET OUT OF A ROOM ESCAPE GAME

Want to Know How to Escape the Room?

We can’t give you all the secrets that are locked away behind the door, but this FAQ does offer valuable room escape game help.

WHAT IS AN ESCAPE GAME AND HOW DO YOU PLAY ROOM ESCAPE?

Escape games are a new form of interactive entertainment taking the world by storm. Participates are put in a room and have a set amount of time to get out. How to Beat Escape the Room Games – Players have to race the clock by finding clues and solving puzzles in order to successfully complete the challenge and escape the room.

Escape Westgate takes it one step further by incorporating multi-dimensional elements including life size props, hands-on elements, theatrical lighting, smells and sounds that combine to captivate the senses and provide an amazing experience! We also offer Officially Licensed Movie themed Escape Rooms.

WILL WE BE PHYSICALLY LOCKED IN?

The room escape games real life setting is completely immersive once you’re inside. No, the door will not lock behind you. For the safety and enjoyment of all players, a participant may exit a live room escape game at any time. Keep in mind, once a player exits they will not be allowed to re-enter.

WHAT AGES CAN PLAY A LIVE ROOM ESCAPE GAME?

Escape Westgate welcomes players of all ages. Our attraction is designed for players that are 12 and older, but younger players can still enjoy them and have fun. We take pride in designing our experiences for players looking for a fun filled adventure. Each room offers a different challenge. Don’t underestimate younger players – you never know when their smaller hands will come in handy.

*A supervising companion must accompany players 16 years of age and under. If any member of your party is 10 years or under, you must purchase all tickets for a room to ensure it is a private game as a courtesy to our other customers.

HOW MANY PLAYERS CAN PARTICIPATE?

Each room is designed for up to 10 players at a time. Couples and single players are welcome; you don’t need a full group of players in order to participate. Our online booking system matches up small groups of players so that everyone has a great experience.

DO YOU OFFER CORPORATE TEAM BUILDING?

Yes of course we do, Corporate Team Building is a perfect match for escape games. Looking for a one-of-a-kind corporate team building experience? Escape Westgate is the premier event center for challenges that test and reward your team.

SPECIAL EVENTS, BIRTHDAYS & CELEBRATIONS?

Do you have something worth celebrating? Make the event even more memorable by taking an escape room challenge! We’re equipped to handle groups of all sizes.

CAN OUR GROUP PLAY ALONE?

If your group wants an exclusive experience, you must book and pay for all 10 tickets in the time slot you desire. If all tickets are not available to purchase when you select your time and room experience that means tickets are already sold for that room. Keep in mind the rooms are fully immersive and part of the experience is using everyone’s strengths — including strangers — to beat the clock and escape.

SAME DAY BOOKING

If you have a last minute event, get an unexpected visit from family/friends or just want to find a new source of entertainment you can book an escape room for today! *You may have to join others that have already reserved a spot, but teaming up with strangers is a great way to make new friends! Just check with our front desk for available spots.

WALK-INS ARE ALWAYS WELCOME!

Didn’t reserve an escape room in advance? No problem! Walk-in customers are always welcome. We can work to fit you into a room as long as it’s available, just check with our front desk to check for available spots.

WHAT IS THE PRICE?

The escape room price per player is $30.99 plus tax. Each time slot includes one full hour to complete the challenge.

WHEN DO I NEED TO ARRIVE?

All “escapers” should arrive 15 minutes before the scheduled game. To provide the best experience for all participants, the game doors cannot be re-opened once the game begins.

PAID PARKING WITH REDEMPTION ON STADIUM AND ARENA EVENT DAYS

Starting September 9, 2018, there will be a $10 charge for parking on State Farm Stadium and Gila River Arena event days. We accept credit card, debit card or cash, payable upon entrance. Your paid parking voucher can be redeemed for up to $10 off your total bill on the day of the event at any of the  participating restaurants and retailers. One redemption per parking voucher is allowed. Parking is offered on a first come, first served basis. No charge or partial credit will be given for purchases under $10.

Plus, free parking will still be accessible after the event starts. Hundreds of parking spaces will be reserved for you to come and park for free on event nights. These spaces will be open to the public to park for free 30 minutes after a Stadium or Arena event starts.

Paid Parking Begins: 4 Hours prior to kickoff on Arizona Cardinals home game days, 3 Hours prior to Gila River Arena concerts and shows, non-football stadium events, and Arizona Coyotes home games. Paid Parking Ends: 30 Minutes after an event begins (applicable to all events).

WHAT IF I NEED A REFUND?

Escape Westgate is a live event, so unfortunately we do not offer refunds. If you let us know at least a week ahead of time we can reschedule you or give you a ticket credit towards a future booking. For bookings less than a week away, we can release your tickets and if we can resell them we can reschedule you or give you a ticket credit towards a booking in the future.

 

Now that you know how to play escape room games it’s time to plan your adventure!

Book A Room

MORE QUESTIONS?

Have a question you don’t see answered above? Send us your question below, we will do our best and respond within 24 hours on all questions.